Refund policy

Refund Policy

Last updated: September 15, 2026

At US Mart, we want you to feel confident shopping for beauty, skincare, cosmetics and personal care products at usabeautystore.com. If you are not completely satisfied with your purchase, our refund policy explains how to request a return or refund.

1. Return Eligibility

We accept eligible returns within 30 days of delivery, subject to the conditions below.

To qualify for a return:

The item must be unused, unopened and in its original packaging.
The product must be in the same condition in which you received it.
You must provide your order number or proof of purchase.
The return request must be submitted within 30 days of delivery.

Certain products may not be eligible for return for hygiene, safety or other applicable reasons. Please contact our customer support team before sending any item back.

2. Non-Returnable Products

For health, hygiene and safety reasons, the following products may be non-returnable once opened or used:

Opened skincare, cosmetics and personal care products.
Used beauty tools or products that cannot be resold for hygiene reasons.
Items marked as final sale.
Gift cards, where applicable.

This list is subject to applicable law. If you receive a defective, damaged or incorrectly described product, please contact us so we can review your request.

3. How to Request a Return

To request a return, please contact our customer support team with the following information:

Your full name.
Order number.
Product name.
Reason for the return.
Photos of the item, if it is damaged, defective or incorrect.

Email: [Your Customer Support Email]

After reviewing your request, we will provide return instructions if your return is approved. Please do not send products back without receiving return instructions from our team.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order number and clear photos of the issue.

We will review the situation and, where appropriate, offer a replacement, refund or another remedy in accordance with applicable law and our return procedures.

5. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your refund is approved:

The refund will be issued to your original payment method, where possible.
Your bank or payment provider may require additional time to process the refund.
The time it takes for the refund to appear in your account may vary depending on your payment provider.

We will not promise a specific processing time until our payment provider and return procedures have been confirmed.

6. Return Shipping Costs

Unless otherwise stated, customers are responsible for return shipping costs for eligible returns due to a change of mind or personal preference.

If the return is due to a damaged, defective or incorrect item, please contact our customer support team before shipping the product back. We will review the issue and determine the appropriate resolution.

7. Exchanges

We may offer exchanges for eligible items, subject to product availability. If you would like to exchange an item, contact our customer support team before returning it.

If an exchange is not available, we may offer another suitable resolution in accordance with our return policy and applicable law.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it:

Check your bank account or payment provider.
Contact your card issuer if the refund is not showing.
Contact your payment provider for additional processing information.
If you still have not received your refund, contact us at [Your Customer Support Email].

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [Your Customer Support Email].

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may not be possible, and the return policy may apply.