Exchange & Returns

At US Mart, we want you to shop with confidence. If your purchase doesn't meet your expectations, our Exchange & Returns policy is designed to make the process simple and straightforward.

We offer returns on eligible beauty, skincare, hair care, fragrance, cosmetics, and personal care products subject to the conditions below.

Return Eligibility

To qualify for a return, items should meet the following requirements:

• The return request must be made within 30 days of delivery.

• Products must be unused, unopened, and in their original condition.

• Items should be returned with their original packaging, labels, and accessories.

• Products that have been used, opened, damaged, or altered may not be eligible for return.

• Proof of purchase or order information may be required.

For health, hygiene, and safety reasons, certain personal care, cosmetics, skincare, fragrance, and beauty products may not be eligible for return once opened or used.

Exchanges

If you received an incorrect, defective, or damaged product, please contact us as soon as possible after delivery.

When eligible, we may provide an exchange for the same product or another available resolution depending on the circumstances and product availability.

Exchange eligibility is subject to the condition of the returned item and our return requirements.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or different from what you ordered, contact us promptly with your order details and, when applicable, clear photos of the product and packaging.

We will review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

Some products may not be eligible for return, particularly items that are:

• Opened or used beauty and personal care products

• Products without original packaging or labels

• Items damaged after delivery due to improper use

• Products that cannot be resold for health or hygiene reasons

• Final-sale or otherwise identified non-returnable items

How to Request a Return

To start a return, contact our customer service team with your order number and the reason for your return.

Please do not send products back before receiving return instructions from our team.

Once your request is reviewed and approved, we will provide the applicable return instructions.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise eligible for a covered return, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or issue on our part.

Refunds

After we receive and inspect an approved return, we will process the applicable refund.

Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow additional time for your bank or card issuer to post the refund to your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

Frequently Asked Questions

How long do I have to return an item?

Eligible products may be returned within 30 days of delivery, provided they meet our return requirements.

Can I return an opened skincare or cosmetic product?

Because of health and hygiene considerations, opened or used skincare, cosmetics, fragrance, and personal care products may not be eligible for return.

What if I received the wrong product?

Contact us promptly with your order information. We will review the issue and provide the appropriate resolution if the error is confirmed.

What if my product arrives damaged?

Please contact us as soon as possible and provide your order details and photos when requested. We will review the damage and help determine the appropriate solution.

How long does a refund take?

After an approved return has been received and inspected, refunds are processed to the original payment method. Your payment provider may require additional processing time before the funds appear in your account.

Can I exchange a product?

Eligible products may qualify for an exchange depending on the product condition, reason for exchange, and availability.

Contact Us

If you have questions about an exchange or return, please contact the US Mart customer service team with your order number and relevant details.

We are committed to providing a clear and reliable shopping experience for customers purchasing beauty, skincare, hair care, fragrance, cosmetics, and personal care products from usabeautystore.com.